At Gissaloan we take complaints very seriously. We will therefore treat any form of complaint, either verbally or in writing, as promptly and as professionally as possible.


You can make a complaint to us by calling our Freephone number 03335772277, by emailing us at This email address is being protected from spambots. You need JavaScript enabled to view it. or in writing by sending a letter to:



The Maltings

East Tyndall Street


CF24 5EA.


Additionally, further information on our complaints procedure can be requested by contacting us using one of the aforementioned methods.


When a complaint is received we will try and resolve it straight away. If we are able to do so we will respond to you within one business day following receipt of your complaint.


If we are unable to resolve your complaint straight away we will send you a notice that further investigation is required. This letter will be sent to you within 5 working days from receipt of your complaint. We will also include a copy of our full complaints procedure with this letter.


We will then respond to you within 4 weeks from the date of your initial complaint with our final response. If we are unable to send you a final response within this period we will write to you to advise that we require a further 4 weeks investigation time. Once our final response letter has been sent we will also include the Financial Ombudsman Service consumer leaflet for your information.


If we are unable to resolve your complaint to your satisfaction you have the right to refer your complaint to the Financial Ombudsman Service within 6 months from receipt of our final response letter.


The Financial Ombudsman Service can be contacted as per the following:


Financial Ombudsman Service

Exchange Tower


E14 9SR

Tel: 0800 023 4567 or 0300 123 9123

email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Web site:




All loans granted subject to affordability. Proof of income will be required. All Loans are secured against your vehicle, which may be repossessed if you do not make payments. Late or missed payments will incur additional charges, please see contract terms and conditions.


A Bill of Sale gives us security over the car. This means that until you have paid your loan we are technically the legal owner of your car. However you can still drive it and once you have paid off your loan the ownership goes back to you.


Warning: Late repayment can cause you serious money problems. For help, go to


"Gissaloan” and “Gissacar” are trading names of Car Loan Originations Limited, which lends money on Customers’ existing cars (Gissaloan) and also finances the purchase of Customers’ new cars (Gissacar). All loan and related documentation, and other correspondence for both types of loans will be in the name of “Gissacar".

Gissaloan is authorised and regulated by the Financial Conduct Authority (FCA) under registration number 688840

Registered Office: Regina House, 124 Finchley Road, London NW3 5JS